Comments, Complaints, Commendations and Inquiries

Bunker Hill Community College Department of Public Safety and Campus Police is committed to providing quality services to the community in a professional and courteous manner. Day-to-day, our officers and staff members perform commendable acts of service. We encourage members of the community to submit and share information about positive experiences and interactions they have had with Police Department personnel. You may do so by completing a Commendation Recommendation Form.

The officer or staff member and their supervisor will be notified of the compliment which will be noted in their personnel file.  The compliment will then be forwarded to the Chief and Deputy Chief of Police for consideration.

Questions About Being Stopped By A Police Officer

If you have been stopped by a member of the Department of Public Safety and Campus Police and you are unsure of the reason why or if you have questions on the validity of the stop, we invite you to inquire about it. You may do so by submitting a Pedestrian or Motor Vehicle Stop Inquiry Form which will provide us with details of the stop and a way to contact you.


The Chief of Police reviews every complaint. It is the policy of the Department of Public Safety to accept and investigate all complaints regarding the conduct of department members or department services.

You can file a complaint online or by obtaining and submitting a complaint form at the Department of Public Safety and Campus Police front lobby located on the Main Plaza.

Once a complaint is received, it is thoroughly investigated by the Deputy Chief of Police with input from the Chief of Police. The investigation will include a review of all applicable reports, policies and procedures, any related evidence, and interviews with all parties and witnesses.

Some inquiries and/or complaints may be misunderstandings of department policies or procedures and may be resolved after receiving an explanation of procedures. More complex investigations may take several weeks to complete. If the Chief determines that an officer violated department policies or procedures, appropriate corrective action will be taken. The Chief’s review will also include exploring ways to improve departmental policies, procedures, and training.

Complaint Flow Chart


Contact and Hours

Emergency: 617-228-2222 
On-Campus Fire Emergencies Dial 911 

Campus Police Business Office/General Information 
Charlestown: 617-228-2053 | Chelsea: 617-228-3359 
Monday - Friday 8:30 a.m. - 4 p.m.

Chief of Police Admin Assistant/Parking Clerk 

Contracted Security Desk
On the premises 24 hours a day, seven days a week.
Charlestown (Main): 617-228-2250